Shipping and Handling

For the cardholder’s protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.

Deliveries to APO/FPO/PO boxes cannot be timeframe guaranteed nor can the package be tracked. We recommend all deliveries be made to a physical address so packages can be tracked and delivered correctly.

Orders may take between 1-3 business days to process before shipping out.

 Shipping costs are calculated during checkout along with delivery time estimates.

*All shipping promotions apply to US Ground shipments only. Note: US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option.

**Crown and Pearl.com is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. International customers can pay their duty & tax fees at the point of checkout in the shipping section. The shipping rate and fees will be added to the order total. Any refused international packages (including Canada) will only be refunded 50% of the total amount of the products (only). Note: Ellen Wille items may only be shipped within US & Canada; International shipping not available for this brand.

 Additional Shipping Charges

For shipments returned to Crown and Pearl.com due to bad address information or refusal upon delivery, there will be a $20 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to US orders only.

Sales Tax

Crown and Pearl.com is required to collect sales tax in accordance with each states’ respective sales tax laws. The appropriate charges will be added to your order total during checkout and displayed on your final order confirmation. If you have questions about your state’s sales tax, please contact your State Tax Agency.

How to Return

Visit www.crownandpearl.com to initiate your return online.

There are no return/restocking fees on orders returned for store credit or refund within 30 days of order received. We will gladly accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged no later than 30 days of the original ship date. When using the pre-paid label to return your order, a return shipping charge will be deducted from the return amount.

Eligible Products:

  • In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
  • Must have tags attached and in original packaging.
  • Item(s) must be returned within 30 days of the original ship date of the order.

Ineligible Products:

  • Worn items or items containing any signs of wear including odor or styling product.
  • Damaged packaging or product as well as discontinued, closeout, and last call items.
  • Hair Care items are not eligible for return if they have been removed from their original packaging (i.e. bubble wrap).
  • Charity donations added at checkout are not eligible for return/refund.

Ineligible products received by Crownandpearl.com will be returned to you at your expense.

 NOTE: A complimentary wig cap is provided with each wig shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any full hair units, please keep the wig cap as a gift from us to you.

Return: Repackage your item(s) as received and ensure your item is sufficiently boxed and secure. Print the return shipping label that you received from the www.Crown and Pearl.com/returns page. By using this return label, your return shipping charge will be deducted from your refund or store credit. When packaging, ensure the RMA number is visible on the outside of the box.

Any other address used will put your item at risk of getting lost in the mail, sent to the wrong company, or delaying your refund.

U.S Customers Only

Your satisfaction is our goal. We will gladly accept returns on all eligible products.

You have 30 days to return the product to us from the date it was shipped to you.

There are no restocking fees, however, there is an optional pre-paid return shipping label, that we issue you, that’s deducted from your refund amount, if used.

We will process your refund within 3 to 5 business days of receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account (allow an additional 3 to 9 business days).

Note: A wig cap is provided with every wig for use when trying the wig on for hygiene purposes. This helps to maintain the product’s eligibility for return.

How To Return: Repackage your unused and unworn item(s) and follow the instructions on Crown and Pearl.com/returns within 30 days of the Shipped Date.

If you have any concerns about our Return Policy, please reach out to our Hair Care at  email at Crown and Pearl.com.

Our Privacy Policy

 Crown and Pearl.com respect and protect the privacy of our users. For your privacy protection, all packages will ship from Crown and Pearl. The word Wigs will not appear on the exterior package.

To provide the very best service to our clients, Crown and Pearl.com periodically send out special offers and discounts via electronic notice (email). At any time, you may unsubscribe to our notices by clicking the Unsubscribe link at the bottom of Crown and Pearl.com emails.

Crown and Pearl Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Crown and Pearl.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information”).

Personal Information in this Privacy Policy refers to both Device Information and Order Information.

How is your personal information used at Crown and Pearl?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you.

Monitor and improve our website; and

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through Crown and Pearl.com to request your information.

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

This privacy policy may be updated from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Crown and Pearl.com.

Information Collection

 We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

  • help make the Site easier for you to use by not having to enter information more than once.
  • help you quickly find information, products, and services.
  • help us create content that is most relevant to you.
  • alert you to new information and products, promotions and services that we offer.

(a) Registration and Ordering. Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide us with certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. This kind of personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to request alerts which will notify you of new brands, new product styles, or other new products; or to sign up for email newsletters and special offers.

(c) Phone Numbers for Order Notifications and Text Marketing (if applicable): By entering your phone number in the checkout and initializing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 2 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply.

(d) Age. The Site is a general audience site. Protecting children’s privacy is important to us. By using the Site, you represent and warrant that you are either 18 years of age or older, or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you. We do not knowingly or intentionally collect personal information from children under age 13.

(e) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

Information Disclosure

(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.

(b) Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) We always permit you to unsubscribe or opt out of future emails (see the opt-out section, below, for more details). Because we must communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

(c) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, apart from:

(i)  Disclosing information to service providers, we disclose information to help them to perform their service. For example, to deliver products to you, we must share some information. We work with third parties (such as United Parcel Service and the United States Postal Service) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them with some (PII) personally identifiable information such as your name, shipping address, email, and phone number.

(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.

(iv) We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.

(v) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

(vi) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

Data Security

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24/7 to make sure that we are always open, safe and ready for shopping.

Terms of Use

Thank you for visiting the Crown and Pearl.com Website.

Your use of this Site constitutes your agreement to follow and be bound by these Terms of Use (“Terms”). We reserve the right to update or modify these Terms at any time without prior notice. For this reason, we encourage you to review these Terms whenever you visit our Site.

Crown and Pearl.com reserves the right to place customer accounts on hold or block customers due to misuse of terms.

Disclaimer

This Site and Content are provided on an “as is” basis without warranties of any kind, express or implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. We disclaim any duty to update or revise Content although we may modify Content at any time without prior notice. Your use of this Site is at your sole risk, and you assume full responsibility for any associated costs. We will not be liable for damages of any kind related to or arising out of your use of this Site.

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